Community Notes

Community Notes is a space for community workers, advocates, and changemakers to share insights, tools, and stories from the field. Blending practical tips with reflective learning, it’s designed to support your work, spark new ideas, and strengthen the connections that make community care possible.

When "Resistant" Means "Self-Protective": Rethinking Client Engagement

When "Resistant" Means "Self-Protective": Rethinking Client Engagementby: Sarah SmallmanPublished on: 19/02/2026

"Difficult" and "resistant" clients are often protecting themselves from repeated harm by systems. Learn trauma-informed approaches to build trust and genuine engagement.

Communication & Relationships
When "Resistant" Means "Self-Protective": Rethinking Client Engagement

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